Holiday sales, celebrity meet-and-greets and the secretary of state’s office are the only scenarios where people willingly stand in line for hours at a time.
But then came the real world krabby patty: a chicken sandwich.
Whether you slept in a tent overnight until 6:30 a.m. when Allen Park’s newest Chick-fil-A location opened or waited in the rush hour traffic drive-thru line, rest assured you are not alone.
As they say, “ain’t no rest for the chicken.”
When I arrived at Chick-fil-A at about 1:20 in the afternoon, there were at least 100 people tightly-squeezed in line to avoid holding the door open in 35 degree weather.
The wait was an hour and 15 minutes long. Chick-fil-A attendants made it seem much shorter than it actually was. Taking orders early and passing out chocolate chip cookie samples helped to quell many hungry bellies in line.
The new location includes an outdoor patio, a double drive thru line and a playpen for kids called “Plagrownd 4 little chikn eatrz onlee.”
As recent as November, Chick-fil-A was embroiled in a controversy for its decision to no longer sponsor two Christian non-profit groups (Salvation Army and the Fellowship of Christian Athletes), for its alleged anti-LGBT stances.
According to an article, “Chick-fil-A announced in a statement to The Christian Post last year that: Beginning in 2020 the Chick-fil-A Foundation will introduce a more focused giving approach, donating to a smaller number of organizations working exclusively in the areas of hunger, homelessness and education.”
Waiting in line allowed me to see all the community work Chick-fil-A is involved with, particularly when it comes to donating college scholarships and small business grants. I couldn’t help but think how this location would play a crucial role in awarding students with scholarships to pursue their educational goals.
Community involvement is very much a part of their marketing success, along with their reputation as a clean and healthy alternative to ubiquitous fast food chains.
Surprisingly, the mobile app wasn’t working for this location. One Chick-fil-A employee said that it might’ve crashed due to the high volume of customers attempting to place orders. Nonetheless, I was a bit vexed that I couldn’t get my Chick-fil-A rewards points.
When I finally got my order, a spicy chicken deluxe sandwich with medium waffle fries and a milkshake, the food wasn’t as warm as it could’ve been.
The server also kept calling me “Raymond” when my order was ready. I ordered a cookies and cream milkshake with my combo but instead they gave me chocolate. Even after clarifying my order with the cashier, I still got the wrong order back.
Waiting in line for the last smart TV on sale or a chance to meet Drake would’ve been a better use of my time. The moral of the story, it’s better to wait until the hype dies down. Too many cooks in the kitchen can make for a less than average chicken sandwich. However, I will give it another shot once the buzz settles and hopefully they get my cookies and cream milkshake right this time.
Overall experience: 8.2/10.